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Responsible Gaming
Together with v9 delivery

We believe gaming is most enjoyable when done in a healthy, controlled way. v9 delivery provides comprehensive tools and support to help you stay in control.

Deposit Limit self-configurable
Time Limit daily play
Game Break anytime
Self-Exclusion available
Control Tools

We Provide the Tools, You Stay in Control

Six key tools built specifically to keep your gaming experience fun and responsible.

Personal Deposit Limit

Set daily, weekly, or monthly deposit limits based on your own budget. Limits take effect immediately and can only be increased after a 7-day review period.

Session Time Limit

Control how long you play each day. Our platform will send you a reminder as you approach your set time limit, and your session will automatically end once the limit is reached.

Game Break (Cooling-Off)

Need a short break? Activate a 24-hour, 48-hour, or 7-day break period. While a break is active, you will not be able to log in or place any bets on the platform.

Self-Exclusion

Self-exclusion options ranging from 30 days to 5 years are available to all members. Your account will be fully blocked and no access will be permitted for the duration of the chosen period.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, your account will be automatically restricted until the review period ends.

Real-Time Alerts

Receive in-app notifications when your gaming session reaches 1 hour, 2 hours, or a duration of your choice. A small but effective reminder to take a breather.

Content

1. Introduction

At v9 delivery, we believe that online gaming is a form of entertainment that can be enjoyed positively — as long as it is done responsibly. Like any other form of entertainment, gaming becomes a problem when it starts to interfere with daily life, personal relationships, or financial wellbeing.

This page reflects our serious commitment to responsible gaming. We do not simply provide an entertainment platform — we also take responsibility for the health and wellbeing of every member who uses our services.

V9 delivery is exclusively for users aged 18 years and above. If you find anyone under this age using our platform, please contact our support team immediately.

2. What Is Responsible Gaming?

Responsible gaming means you play for entertainment, not as a way to earn money or solve financial problems. It involves understanding that every game involves an element of chance, and there is no guaranteed win in the long run.

A responsible player typically:

  • Setting a reasonable gaming budget and sticking to it
  • Treating money spent on gaming as an entertainment expense
  • Never chase losses with larger bets
  • Taking regular breaks and avoiding play when stressed or upset
  • Balancing gaming time with other responsibilities in life
  • Not borrowing money or using funds set aside for daily essentials for gambling

Simply put, gaming should remain a relaxing and enjoyable activity — not something that causes stress, anxiety, or significant financial loss.

3. Recognise the Early Warning Signs

Sometimes, gaming habits can change without us realising it. It is important to recognise the early signs before they develop into a more serious problem. Check yourself — are you or someone you know showing any of the following signs?

If you answered "yes" to three or more questions in the self-assessment section below, we encourage you to use the available self-control tools or reach out to our support team.

  • Feeling the need to increase bet amounts to get the same level of excitement
  • Frequently thinking about gaming even while doing other activities
  • Using money set aside for essentials (food, rent, bills) for gaming purposes
  • Lying to family members or friends about gaming habits
  • Chasing losses — continuing to play to "break even"
  • Feeling restless, irritable, or low when unable to play
  • Neglecting work, family, or study commitments due to gaming

Problem gambling habits can develop in anyone. It is not a personal weakness — it is a health issue that can be addressed with the right help. You do not have to face it alone.

4. Self-Control Tools on the V9 Delivery Platform

We provide a range of tools you can activate directly from your account. All tools are designed to give you full control over your gaming experience.

How to access the control tools: Log in to your account, then go to Settings → Responsible Gaming → Deposit Limits. You can choose a daily, weekly, or monthly limit. Limit reductions take effect immediately, while limit increases require a 7-day cooling-off period before they apply.

  • Deposit Limit: Can be set on a daily (24-hour), weekly, or monthly basis. Limit reductions take effect immediately, while limit increases require a 7-day cooling-off period.
  • Session Time Limit: Set a time limit for each gaming session. The system will send a warning 10 minutes before the limit is reached.
  • Loss Limit: Once cumulative losses reach the set limit, access to games will be automatically blocked until the period resets.
  • Game Break (Cooling-Off): A break period of 24 hours, 48 hours, or 7 days. You can still log in to review your transaction history but cannot place any bets.
  • Self-Exclusion: For more serious cases, self-exclusion options of 30 days, 3 months, 6 months, 1 year, 3 years, or 5 years are available. During this period, the account is fully blocked.

5. Protection for Minors and Vulnerable Individuals

We take this responsibility very seriously. v9 delivery enforces a strict age verification process during registration. All members are required to complete a KYC process to confirm they are 18 years of age or older before they can make any deposit or place any bet.

If you share a device with family members or children, we recommend the following steps:

  • Always log out of your v9 delivery account when not in use
  • Use your device's password feature to prevent unauthorised access
  • Never save passwords in shared web browsers
  • Enable parental controls on devices shared with children

If you suspect that a minor or an ineligible individual has accessed your account, contact our support team immediately. We will help you secure your account and investigate any suspicious activity.

6. Support and Assistance

If you feel that your gaming habits are starting to negatively affect your life, the first step is to acknowledge the situation and seek help. v9 delivery is here to assist through the following support channels:

  • Live Chat: Available 24/7 within the platform — all responsible gaming enquiries are handled by our dedicated agents.
  • Support Email: [email protected] for requests requiring more detailed action, such as self-exclusion or special account limits.
  • FAQ Page: Visit our FAQ page for answers to frequently asked questions about account controls.

We also encourage you to seek professional support if needed. There are various organisations in Malaysia that offer free counselling and support services for individuals experiencing gambling-related issues.

7. V9 Delivery's Commitment

For us, responsible gaming is more than just a phrase — it is at the core of how we operate. Here are some of the concrete commitments we uphold:

  • Never send marketing messages targeting individuals currently under a self-exclusion period
  • Ensuring all our advertising clearly states that responsible gaming is a priority
  • Training our entire support team to recognise and respond promptly to members showing signs of problem gambling
  • Not offering incentives or bonuses that encourage excessive betting
  • Regularly reviewing our responsible gaming policy in line with the latest industry best practices
  • Providing easy access to all self-control tools without any restrictions or complications

We know your trust is our most valuable asset. By upholding high responsible gaming standards, we hope to build a healthy, enjoyable, and sustainable player community together with v9 delivery.

Self-Assessment

Check Your Gaming Habits

Answer the following questions honestly to help you assess whether your gaming habits are still within healthy limits.

Responsible Gaming Questionnaire

If you answered "Yes" to three or more questions below, please consider using our self-control tools or speaking with our support team.

1

Have you ever played with more money than you could afford to lose?

2

Have you ever chased losses — continuing to play to try to win back money you've lost?

3

Have you ever borrowed money or sold belongings to fund your gaming?

4

Has gaming caused problems in your relationships with family or friends?

5

Do you find it hard to stop playing even when you planned to?

6

Have you ever neglected work, family, or financial responsibilities because of gaming?

7

Do you use playing as a way to escape stress or problems in your life?

None / 1–2 Yes
In Control
3–4 Yes
Needs Attention
5–7 Yes
Get Help
Easy Access

Activate Your Control Tools Now

All self-control tools are accessible directly from your account — quick, easy, and effective.

Set Limits

Deposit, loss, and session time limits can all be set from your profile

Take a Break

Activate a cooling-off period from 24 hours to 7 days with a single click

Self-Exclusion

Fully block your account for an extended period

Contact Support

Our team is available 24/7 via Live Chat within the platform

FAQ

Responsible Gaming Questions

Answers to the questions our members ask most often.

Log in to your account, then go to Settings → Responsible Gaming → Deposit Limits. You can choose a daily, weekly, or monthly limit. Limit reductions take effect immediately, while limit increases require a 7-day cooling-off period before they apply.

A Game Break (Cooling-Off) is a short break lasting between 24 hours and 7 days — ideal if you simply need some time away. Self-Exclusion is for a longer commitment, ranging from 30 days to 5 years, during which your account will be fully blocked. During self-exclusion, you cannot create a new account and all marketing communications will be stopped.

No — self-exclusion cannot be cancelled before the selected period ends. This is a security feature we deliberately designed to ensure that the decision you made at that time is respected. After the period ends, you will need to contact our support team and go through an additional cooling-off period before your account is reactivated.

Yes, your account balance remains safe throughout your self-exclusion period. You may contact our support team to withdraw your existing balance even while the account is under self-exclusion status. We will process your withdrawal request according to standard procedures.

This situation calls for a sensitive and compassionate approach. Start by having an open, non-judgmental conversation. Encourage them to use the self-control tools we provide, or to seek professional support. You can also contact the v9 delivery support team for guidance on steps you can take to help them.

Not at all. When you activate self-exclusion, our system will automatically remove you from all marketing communications lists. You will not receive any promotional emails, bonus notifications, or marketing messages for the entire duration of your active self-exclusion. This is part of our commitment to responsible gaming.
Play Healthy, Play Happy

Join v9 delivery — The Platform That Puts You First

Enjoy a safe, responsible, and trusted online gaming experience. Register today and use our self-control tools to ensure a positive gaming experience.

Register Now Log in to your account → Go to profile settings → Select "Responsible Gaming" → Choose the appropriate tool.
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